Gotham Green Cleaning Service | New York's Premium Office Cleaning Service | FAQ
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FAQ

Why should you use “green cleaning” products?
Do eco-friendly cleaning products work just as good as traditional products?
Who will come clean my home?
What do we offer?
Will the same person be cleaning my home on a regular basis?
How will the individual who cleans my home get there?
Do I need to provide any supplies?
How do I pay?
Do I have to be at home when you clean?
Are your rates higher than traditional cleaning services?
What is your cancellation policy?
Do you offer a discount for referrals?

Why should you use “green cleaning” products?

Give your home a healthy glow with using environmental friendly cleaning products. Conventional cleaning products cause a massive amount of human health and environmental concerns and contain chemicals associated with asthma, reproductive issues or even cancer. According to the American Thoracic Society using conventional house holding cleaning sprays once a week may increase those unhealthy risks. Some conventional house hold cleaners also dishonor the environment with ingredients that can contaminate the water, soil and air we breathe.  Cleaning products with phosphate can cause “dead zones” in lakes and streams. Triclosan is a chemical used for antibacterial cleaners that have shown to interfere with thyroid function in animals; it is now polluting more that 60% of US streams. Gotham Green Cleaning Service practices using natural, bio-based cleaning products that provide health and safety benefits for you, your family, your pets and the environment.

Do eco-friendly cleaning products work just as good as traditional products?

Yes. Experts agree that most of them actually do. Some people are apprehensive that using green products will not effectively clean. A variety of studies have shown that green cleaning products perform even better than conventional cleaning products.  All three major certifying organizations—Green Seal,  DfE, and EcoLogo set performance standards too, which a product must meet in order to be certified. Some green cleaners can disinfect as well. The most common ingredients used in green sanitizing products are hydrogen peroxide, citric acid, and lactic acid, which are all considered safer antimicrobials, which we use.

Who will come clean my home?

Our dedicated and trained team can do anything for you in your habitation, from supervising a crew of Cleaning Specialists down to a single loyal and flawless Housekeeper.

Gotham Green Cleaning Service provides one time service, as well as service on any continuing basis. Whatever works best for you in order for us to compete the job for your fullest satisfaction.

We will fully organize, sanitize, scrub spotless and disinfect everything in your life’s everyday needs. From your Bathroom and Kitchen, closets and anything else you are looking for. We will scrub your floors and make your mirrors and windows sparkle.

We dust, vacuum and sanitize your sleeping and living spaces and scrub and shine everything from  underneath your bed to the top ceiling fans.

From the very Top to the very Bottom, Gotham Green Cleaning Service will get it done with honesty, reliability, love and care for your valuable property.

We believe in communicating as a team in order to get the job done correctly.

What do we offer?

Gotham Green Cleaning Service is earth friendly, eco Safe and hypoallergenic .  We are suitable for any of your needs. We don’t “Green Wash” , we are a honest and reliable green company.  All our customers are provided with the utmost treatment.

Will the same person be cleaning my home if I use Gotham Green Cleaning Service on a regular basis?

We realize that effective cleaning is paramount when accomplished by the person who is familiar with your home.  We make every endeavor to provide you with the same cleaning team for each visit. Establishing relationships builds a comfortable and cleaner home.

 How will the individual who cleans my home get there?

We use NYC public transportation.  Each employee is supplied with a secure carrying bag for the supplies brought to a client’s home.  Please make sure to have a vacuum available or carpets.

Do I need to provide any supplies?

We provide cleaning supplies but if you do have your own supplies please inform the customer service representative when you contact us by phone or email when making your appointments.  *If vacuum is needed please let us know, services apply.

How do I pay?

We take cash or credit card. Your credit card will only be charged when we clean your home. 

Do I have to be at home when you clean?

No.  Most of our clients are not at home when we clean. We require that you leave us with permission to enter or leave keys with a doorman. Accepting and booking our services gives us agreement to enter your home for the scheduled appointment if you are not at home.

Are your rates higher than a cleaning services that use traditional cleaning products?

We realize that there is no set cleaning price for the wide variety of NYC residences. We have experienced rates from traditional cleaning services that range both higher and lower than our own. We trust that our rates are appropriately priced for the services we offer.

What is your cancellation policy?

We require two days notice for all cleaning cancellations.  Appointments canceled less than 48 hours prior to an appointment are subject to a charge for half the cost of the service booked.

Do you offer a discount for referrals?

We appreciate your business and care that you love our services! For your first visit,  you will receive 10% off. Refer a friend and receive 20% off your next cleaning.